CANON CANADA INC.

PRIVACY POLICY

 

Last Update: April 27, 2025

 

Canon Canada Inc. is committed to protecting your Personal Information. This Privacy Policy details how Canon Canada Inc. (“Canon Canada”, “we”, “us” or “our”) will collect, use, share, and delete your Personal Information when you (i) purchase products or services from us, (ii) visit our website; or (iii) make inquiries or otherwise provide Personal Information, including user generated content (as defined below) to us directly or through one of our online platforms (collectively, “you” or “your”). By providing Personal Information to Canon Canada or using the Online Services (as defined below), you acknowledge and signify that you have read, understood and consent to our practices disclosed in our Privacy Policy.

 

TABLE OF CONTENTS:

1. APPLICATION

2. CANON ID

3. AGE OF MAJORITY

4. TYPES OF INFORMATION COLLECTED AND THE PURPOSES

5. SHARING OF YOUR PERSONAL INFORMATION

6. LINKED SITES

7. SECURITY AND RETENTION

8. STORAGE OUTSIDE OF CANADA

9. UNSUBSCRIBE

10. YOUR RIGHTS

11. CHANGES TO POLICY

 

1. APPLICATION

For the purpose of this Privacy Policy, “Personal Information” means information that can, by itself or when combined with other information, identify an individual, excluding business personal information. This includes personal information obtained in any form, including through Canon Canada’s websites, mobile applications and social media platforms, that are either owned by Canon Canada, or when not owned by Canon Canada those to which Canon Canada has been granted access with the permissions you granted to such third-party websites, platforms or applications (such websites, platforms and applications referred to as the “Online Services”). As well as, user generated content (“UGC”), which means content in blogs, reviews, wikis, discussion forums, posts, chats, tweets, comments, posts, messages, podcasting, pins, digital images, video, audio files, and other forms of media that were created by users as part of the Online Services and on social media channels which are publicly available.

 

This Privacy Policy does not apply to Canon Canada’s current employees and Canon ID Account holders.

 

2. CANON ID

For those individuals who have registered and have obtained a Canon ID, your Personal Information will be governed by the Canon ID Privacy Policy, and not by Canon Canada’s Privacy Policy, to the extent your transactions and actions are related to your Canon ID account. To understand how your personal information is being collected, used and disclosed, please log into to your Canon ID account and review the Canon ID privacy policy.

 

3. AGE OF MAJORITY

Canon Canada’s Services are not intended for or directed to individuals who are under the age of 14, and we do not knowingly collect, use, or disclose personal information from anyone under the age of 14. If you provide Personal Information on anyone under the age of 14, you must be the person’s parent or legal guardian and have the right to provide the Personal Information under all applicable laws. You are fully responsible for ensuring that the Personal Information of persons under the age of 14 that you provide can be collected, used, stored and disclosed by Canon Canada as described in this Privacy Policy.

 

4. TYPES OF INFORMATION COLLECTED AND THE PURPOSES

The type of information that you may provide Canon Canada or that Canon Canada may collect is tied to the purposes for which the information is collected. Often, it is tied to the products or services you request, or to the nature of the interaction between you and Canon Canada. Examples of this are set out below.

 

Category of Personal Information	Purpose
Personal Identifiers, such as: Name Email Address Phone Number Postal Address User ID Online Identifiers	Create an account or manage your relationship with us. This can be through filling out forms for orders or obtaining information on product and services. Comply with legal and regulatory obligations.
Payment Information Financial information Credit/debit card number Other billing and payment information	Collect payment for products and services. Comply with legal and regulatory obligations.
Commercial Information Product and service preferences Products and services purchased Purchase date Inquiries about products and services purchased Service center responses Details on your customer service, warranty and repairs interactions with Canon. Customer survey responses Feedback from visits by our representatives Trade show information	Analyze, improve and enhance the products and services. Support the marketing and advertising of our products and services, such as through a promotion or contest. Provide customer service relevant to the products and services including answering support questions.
Internet/Network Information IP address Information about your browsing behavior, device information and interactions (including repeated site visits, interactions, keywords, online content production, etc.) Browser type Browser language Browser history Access times Originating website (referring URL) Unique device identifier Clickstream behaviour Page visit and duration	Deliver content and tailored advertising. Website activities are tracked through third-party analytics tools such as Google Analytics and through third-party platforms. For more information on this, please see Sections 4.1.1 entitled “Cookies” and 4.1.2 entitled “Analytics”.
Other Personal Information, such as information you post on our platform or on social media pages, and information you submit to us.	Engaging with our content on or through third-party social networking websites, plug-ins and applications (UGC).

 

 

4.1 Online Services User Information

User information is collected on an aggregate basis, which means that no Personal Information is associated with this data.

 

• 4.1.1 Cookies: Our website may gather certain Personal Information through the use of “Cookies”. Cookies are small text files that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. Users who are concerned about the use of cookie technology may opt to enable a feature in their browser software that will erase cookies, block all cookies, or warn the user before cookies are stored or exchanged. Please be aware however, that some parts of our website may no longer function properly if cookies are disabled. Users that are concerned about the use of cookie technology can also use private or incognito browsing functions.
   
• 4.1.2 Analytics: We may collect analytics data associated with the use of the Online Services. The term “analytics” refers to the use of information technology to harness statistics, algorithms, and other tools of mathematics to improve decision-making. Analytics provide a way for us to draw on great quantities of information and to use the data to make better decisions and to create new products and services. For example, we use Web analytics tools such as Google Analytics for these purposes. To manage your preferences with respect to Google Analytics click here: https://policies.google.com/technologies/partner-sites. You can opt-out of data collection or use by Google Analytics by clicking the following link: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).
   
• 4.1.3 Do Not Track: When you browse the Web on computers, you can turn on the “Do Not Track” settings. If you do that, your computer or mobile device sends a request to websites not to collect or track your browsing data. It's turned off by default. However, what happens to your data depends on how a website responds to the request. Like most sites, the Canon Canada websites do not recognize the “Do Not Track” message and will still collect and use non-personally identifying data such as your browsing data to improve security, provide content, services, ads and recommendations on their websites, and generate reporting statistics. To find out more about "Do Not Track" you may wish to visit www.allaboutdnt.com.

 

5. SHARING OF YOUR PERSONAL INFORMATION

Canon Canada will only provide Personal Information to third parties in a manner consistent with the terms of this Privacy Policy or as allowed under applicable privacy laws. Canon

 

Canada retains service providers and suppliers (“Service Providers”) to manage or support its business operations, provide professional services, deliver products, services and customer solutions and to assist with marketing and communication initiatives. These providers include, for example, hosting and IT service providers, website management and support service providers, email service providers, automated data processors, credit card processors, debt collectors, shipping agents, and providers of marketing, communications, order fulfillment, delivery, customer support, live-help, talent acquisition, and security services. We may disclose your information to these companies to enable them to provide you with services on our behalf.

 

As well, we are part of the Canon Group and may disclose your information to our corporate affiliates (“Corporate Affiliates”) which may be located outside of the country you reside and are located in, including, but not limited to, our parent company Canon Inc., located in Japan and Canon U.S.A.

 

We may also disclose your information in the connection with the sale of applicable Canon Canada business (“Business Transfer”), where a portion of the business, or certain stock and/or assets, or a corporate merger, consolidation, restructuring, or other corporate change including but not limited to, during the course of any due diligence process.

 

We may disclose your personal information to marketing partners (“Marketing Partners”) for the purpose of conducting general business analysis, such as website usage and marketing information. Canon Canada may create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our websites, products and services. We may share this anonymous, aggregate information with third parties.

 

Additionally, we may use and disclose your information when such use or disclosure is required or permitted under applicable laws, including laws outside your country of residence, such as (i) to comply with legal process; (ii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) to enforce the terms of the agreements for our products and services; (iv) to protect our rights, operations or property; (v) to protect the rights and safety of others against risk;(v) to allow us to pursue available remedies or limit the damages that we may sustain; and (vi) and otherwise required or permitted by applicable laws.

 

6. LINKED SITES

As a convenience to our visitors, the Online Services may contain links to a number of sites that we believe may offer useful information. When you click on one of these links, you will be transferred from the Online Services and be connected to the site of the organization or company that you selected. This Privacy Policy is no longer applicable when you are on a website that is not Canon Canada’s, even if you get to that new website by way of link from Canon Canada’s Online Services. Each of these linked sites maintains their own independent privacy policies and procedures, which you should consult before providing any of your Personal Information.

 

7. SECURITY AND RETENTION

Canon Canada works hard to ensure that our systems are secure and that they meet industry standards. to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information. Although we use reasonable and appropriate physical, technical and organizational security measures to protect your information from accidental loss and from unauthorized access, use, alteration and disclosure, no method of transmitting or storing electronic data on the Internet is ever completely secure, and we do not guarantee the security of such information at any time.

 

We may retain information about you as long as it is necessary for us to fulfill the purposes outlined in this Privacy Policy. In addition, we may retain your information for an additional period as is permitted or required to, among other things, comply with our legal obligations, resolve disputes, and enforce agreements. Where and when required by applicable law, we shall delete your information. Even if we delete your information from active databases, the information may remain on backup.

 

8. STORAGE OUTSIDE CANADA

Your Personal Information may be used or stored by us or our Service Providers, marketing partners, and our corporate affiliates outside the Province of Quebec and/ or outside of Canada. When not stored in Canada, this information is typically stored in the United States or Japan. Canon Canada takes reasonable contractual or other measures to protect customer’s Personal Information while processed or handled by these Service Providers, marketing partners and our corporate affiliates outside of Canada. If a customer’s Personal Information is located outside of Canada it may be subject to legal requirements in those foreign countries applicable to Canon Canada’s Service Providers and corporate affiliates.

 

9. UNSUBSCRIBE

If you no longer wish to receive electronic messages containing promotions, new product and service offering and information about how to make the most of the our products and services, you can unsubscribe from any electronic message by clicking on the unsubscribe button provided in the electronic message, or by logging into the eStore account and unsubscribing. Please note that you may continue to receive certain transactional or account-related email messages.

 

10. YOUR RIGHTS

If you would like to access your Personal Information, or exercise your privacy rights (defined below), please fill out this form. Your rights may be limited, as permitted or required by applicable law.

 

Right to withdraw your consent: You may have the right to withdraw your consent to our continued collection, use or disclosure of your personal information, subject to any permitted restrictions and notice requirements.

 

Right to request access to your personal information: You may have the right to access your information; be informed of whether or not we hold personal information about you; be informed of the existence, use and disclosure of your personal information, and obtain a copy of your computerized personal information collected from you in a structured and commonly used technological format.

 

Right to request rectification: You may have the right to request the rectification or amending of your personal information if inaccurate or incomplete.

 

Right to not have decision based exclusively on automated processing: You may have the right to request information about the use of any automated decision system used and the impact it may have on you.

 

Right to data portability: You may request that the personal information you provided us about you be communicated to you or transferred to another organization in a structured, commonly used technological format.

 

Canon Canada will make all reasonable efforts to respond within thirty (30) days of your request (the “Notice Period”). Canon Canada may extend the Notice Period when:

• a) responding within the Notice Period would unreasonably interfere with the activities of Canon Canada;
• b) the time required to undertake any consultations necessary to respond to the request would make the Notice Period impractical to meet; or
• c) otherwise permitted by law.

 

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Canon Canada will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify. Under certain conditions as permitted or required by law, Canon Canada will not provide individuals with access to the Personal Information kept on file by Canon Canada. Where Canon Canada refuses a request, Canon Canada will identify: (i) the reasons for refusing the request; and (ii) the recourse for the customer under applicable legislation.

 

Canon Canada will respond to requests for access to Personal Information at no cost for access or minimal cost for access. Where there is a cost for access to Personal Information, Canon Canada will provide the individual with an estimate of the approximate cost. Upon receipt of the estimate, the individual must advise Canon Canada if he or she wishes to continue with the request. The request will be put on hold until such time as Canon Canada receives confirmation to proceed with the request based on approval of the fees involved.

 

If you have any questions about Canon Canada’s information handling practices, please contact Canon Canada’s Privacy Office at privacy@canada.canon.com.

 

11. CHANGES TO POLICY

To accommodate changes in our services, personal information practices, changes in technology, and legal developments, this Privacy Policy may change over time. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. Whenever we update the Privacy Policy, we will change the date to indicate when the changes were made. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. We encourage you to review our Privacy Policy periodically.

 

© Canon Canada Inc., 2025. All rights reserved. Reproduction in whole or in part without permission is prohibited.