CANON CANADA INC.
Canon Canada is a market leader in business and consumer imaging equipment and information systems. Canon Canada is committed to protecting the privacy of its customers’ and potential customers’ Personal Information.
TABLE OF CONTENTS:
2......... CANON ID
3......... AGE OF MAJORITY
5......... TYPES OF INFORMATION COLLECTED AND THE PURPOSES
6......... USE OF PERSONAL INFORMATION
8......... DISCLOSURE OF PERSONAL INFORMATION
9......... INTEREST-BASED ADVERTISING
10....... SOCIAL MEDIA
11....... LINKED SITES
13....... STORAGE OUTSIDE CANADA
14....... UPDATING INFORMATION
16....... OPENNESS AND ACCESS
17....... CHANGES TO POLICY
The type of information that you may provide Canon Canada or that Canon Canada may collect is tied to the purposes for which the information is collected. Often, it is tied to the products or services you request, or to the nature of the interaction between you and Canon Canada. A few more typical examples of this are set out below.
If you decide to contact Canon Canada to ask a question, learn more about a product or register a recently purchased product, download certain software or service applications, place an order for products or inquire about products you may already own, you will find that those contact forms ask for certain types of Personal Information to assist us in complying with these requests. Canon Canada may also ask you to provide Personal Information, some optional, some required, on specific pages of our websites or through the Online Services. The type of Personal Information we ask for in these situations can include (but is not limited to) name, mailing address, email address, phone number, shipping information, product model and serial numbers and your dates of purchase, credit card, debit card or other payment account information and your comments. Personal Information may be forwarded to a Canon Canada business unit or the appropriate Canon Canada affiliate that is equipped to handle your order, inquiry or feedback.
As noted, when using the Online Services, sometimes the provision of Personal Information is optional and sometimes it is required. It may be necessary to provide Personal Information in order to access certain features offered through the Online Services. If you do not wish provide any Personal Information, you can choose not to use those features of the Online Services.
We may also retain any UGC and messages you send through the Online Services, and may collect information you provide in UGC that you create, share, or post to the Online Services, which may include information contained in your profile as well as photos or other image files and associated metadata. By its nature, UGC is often shared as part of a social media experience. This means that UGC is publicly available. UGC may not necessarily reflect the views of Canon Canada.
Personal Information is also collected by means of warranty cards, trade show information, email, voluntary online surveys and as part of any entry for a contest or other promotion. If you choose to enter a contest or other promotion we conduct, you will be required to submit certain Personal Information, such as your name, email address, street address and phone number. We will use the required Personal Information you submit to us for promotional purposes and for administration purposes such as notification of winners.
In the course of growing or restructuring our business, we may also purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale.
We may collect metadata associated with the use of the Online Services. “Metadata” is data that serves to provide context or additional information about other data. Metadata is often called data about data or information about information. For example, information about the title, subject, author, typeface, enhancements, and size of the data file of a document constitute metadata about that document. It may also describe the conditions under which the data stored in a database was acquired, its accuracy, date, time, method of compilation and processing, etc.
When you access the Online Services through a mobile device, we may collect general information on your location. For example, if you sign up for a Canon Canada mobile app, we will know that you live in Canada. Location data is information collected by a network or service about where the user’s phone or other device is or was located.
Through the use of the Online Services, we may provide ads on our websites and apps, as well as on other companies’ websites and apps. Some of the ads we may show you are based on the content of the page or app you are viewing. Other ads we show you may be based on information we have collected or received about your activities and interests.
5.1 Online Services User Information
Canon Canada routinely gathers information on website activities such as data on how many people visit a website, the pages they visit, where they come from, how long they stay, etc. We track website activities through third-party analytics tools, such as Google Analytics and through third-party platforms. For more information on this, please see Section 5.2.3 entitled “Analytics”.
User information is collected on an aggregate, anonymous basis, which means that no Personal Information is associated with this data.
5.2 Non-Personal Information
5.2.1 Internet Protocol Addresses: An Internet Protocol (IP) address is a number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address or other Personal Information. If you request information from a website, our server will enter your IP address into a server log, which may automatically collect and store information in relation to how you used our Online Services, any system activity or crashes, etc. We use this information to measure website traffic, to help us to understand how people are using our Online Services and to hopefully improve your online experience.
5.2.3. Cookies: Our website may gather certain non-Personal Information through the use of “cookies.” “Cookies” are small text files that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. Users who are concerned about the use of cookie technology may opt to enable a feature in their browser software that will erase cookies, block all cookies, or warn the user before cookies are stored or exchanged. Please be aware however, that some parts of our website may no longer function properly if cookies are disabled. Users that are concerned about the use of cookie technology can also use private or incognito browsing functions.
5.2.3 Analytics: We may collect analytics data associated with the use of the Online Services. The term “analytics” refers to the use of information technology to harness statistics, algorithms, and other tools of mathematics to improve decision-making. Analytics provide a way for us to draw on great quantities of information and to use the data to make better decisions and to create new products and services. For example, we use Web analytics tools such as Google Analytics for these purposes. To manage your preferences with respect to Google Analytics click here: https://policies.google.com/technologies/partner-sites. You can opt-out of data collection or use by Google Analytics by clicking the following link: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).
5.2.4 Do Not Track: When you browse the Web on computers, you can turn on the “Do Not Track” settings. If you do that, your computer or mobile device sends a request to websites not to collect or track your browsing data. It's turned off by default. However, what happens to your data depends on how a website responds to the request. Like most sites, the Canon Canada websites do not recognize the “Do Not Track” message and will still collect and use non-personally identifying data such as your browsing data to improve security, provide content, services, ads and recommendations on their websites, and generate reporting statistics.
We use your Personal Information in a manner that is reasonably connected to the purposes for which it was collected. For example, we may use your Personal Information for the following reasons:
Canon Canada obtains the consent of customers to the collection, use or disclosure of Personal Information by Canon Canada where appropriate, except as permitted by law, or as required by law or a recognized authority. Sometimes an individual’s consent may be implied through his or her conduct with Canon Canada.
Canon Canada does not, as a condition of entering into a product or service agreement in connection with the Online Services, require a customer to consent to the collection, use or disclosure of Personal Information beyond that required in fulfilling the identified purposes.
Customers may withdraw their consent for any identified purpose at any time, subject to legal and/or contractual restrictions and reasonable notice. Customers may contact the Privacy Officer at email@example.com for more information regarding the implications of such withdrawal.
Your Personal Information may be shared with our employees, independent contractors, agents or other entities that are related to Canon Canada and/or business partners (collectively, “Service Providers”) acting on our behalf to: (i) fulfill and/or ship an order or provide a product or service you have requested; (ii) provide an award; (iii) provide mail-in or other rebate on the products that you may purchase; (iv) conduct customer surveys for the purpose of marketing; (v) apply for employment with Canon Canada; (vi) provide information, through our marketing partners, on products and services we reasonably believe you would be interested in; and/or (vii) collect debt or other payments.
UGC is typically part of a social media experience and will be publicly available. We ask that you keep that in mind when posting any UGC.
Canon Canada Operations and Maintenance Contractors: Canon Canada may share your Personal Information with third-party contractors as is necessary to respond to your requests for products and information. Third-party contractors may access your Personal Information in order to send you information on behalf of Canon Canada.
Canon Canada also may hire third-party technology providers to host its websites and to store your Personal Information.
Canon Canada may create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our websites, products and services. We may share this anonymous, aggregate information with third parties.
Canon Canada may share User Generated Content (such as ‘reviews’, ‘likes’, ‘tweets’ etc.) with third parties.
We may also use services provided by third-party platforms, including social networking platforms, to serve you tailored ads. We do this by providing a hashed version of your email address or other information to the platform provider. To opt-out of this type of tailored advertising, please contact us as set out below under the heading “Unsubscribe”.
As a general note, if you do not want to receive advertisements targeted to your preferences, these third-party platforms have measures in their privacy policies to opt-out of receiving targeted ads.
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Canon Canada works hard to ensure that our systems are secure and that they meet industry standards. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the following physical, electronic, and organizational procedures to safeguard and secure the Personal Information we collect online:
Canon Canada is PCI compliant. In order to ensure payments made online are as secure as reasonably possible, the Payment Card Industry (“PCI”) created a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Canon Canada meets or exceeds these standards.
Canon Canada stores Personal Information in secure and confidential databases in its offices across Canada and/or the United States.
Canon Canada also takes reasonable steps to protect Personal Information disclosed to:
Your Personal Information may be used or stored by us or our Service Providers, marketing partners, and our corporate affiliates outside of Canada. When not stored in Canada, this information is typically stored in the United States. Canon Canada takes reasonable contractual or other measures to protect customer’s Personal Information while processed or handled by these Service Providers, marketing partners and our corporate affiliates outside of Canada. If a customer’s Personal Information is located outside of Canada it will be subject to legal requirements in those foreign countries applicable to Canon Canada’s Service Providers and corporate affiliates. For example, information that is processed, used, stored or accessed in the United States may be subject to the Patriot Act and applicable anti-terrorism legislation, together with other legislation applicable within the United States.
Canon Canada makes every effort to keep Personal Information accurate, complete and current, however, Canon Canada will not routinely update the Personal Information of customers, unless such a process is necessary to fulfill the purposes for which the information was collected. It may be necessary for customers to supply Canon Canada with written consent in order for Canon Canada to collect and update Personal Information that is not necessary to fulfill the identified purposes. Canon Canada will update any changes to Personal Information when received. If Canon Canada holds Personal Information about an individual which can be established by the individual to be inaccurate, incomplete or not up-to-date, Canon Canada will take reasonable steps to correct it.
If you no longer wish to receive electronic messages containing promotions, new product and service offering and information about how to make the most of the our products and services, you can unsubscribe from any electronic message by clicking on the unsubscribe button provided in the electronic message, or by logging into the eStore account and unsubscribing. Please note that you may continue to receive certain transactional or account-related email messages.
The following information is readily available to customers:
To the extent possible, customers may obtain information regarding the identity of the subsidiaries, affiliates, agents, contractors, authorized dealers and marketing partners of Canon Canada to whom Canon Canada has disclosed Personal Information and the purposes for which these third parties may use the information.
Canon Canada provides customers with information about its privacy policies and practices through written materials, Canon Canada’s website and its interactive voice response system.
If you have any questions about Canon Canada’s information handling practices, if you would like to access your Personal Information, or request that your Personal Information be modified, corrected or removed from our database, please contact Canon Canada’s Privacy Officer at firstname.lastname@example.org.
Canon Canada will make all reasonable efforts to respond within thirty (30) days of your request (the “Notice Period”). Canon Canada may extend the Notice Period when:
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Canon Canada will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify.
Canon Canada will respond to requests for access to Personal Information at no cost for access or minimal cost for access. Where there is a cost for access to Personal Information, Canon Canada will provide the individual with an estimate of the approximate cost. Upon receipt of the estimate, the individual must advise Canon Canada if he or she wishes to continue with the request. The request will be put on hold until such time as Canon Canada receives confirmation to proceed with the request based on approval of the fees involved.
Under certain conditions as permitted or required by law, Canon Canada will not provide individuals with access to the Personal Information kept on file by Canon Canada. Where Canon Canada refuses a request, Canon Canada will identify: (i) the reasons for refusing the request; and (ii) the recourse for the customer under applicable legislation.
© Canon Canada Inc., 2019. All rights reserved. Reproduction in whole or in part without permission is prohibited.