Canon Canada has recently become aware of a situation where select Canon inkjet printers continuously reboot or power down after Canon logo appears if the product is connected to the internet. If this occurs, the printer cannot be used. Please see solutions listed below which may permit you to continue to use your inkjet printer.
Affected models:
NOTE: If we determine that additional models are affected by this situation, we will issue an updated Service Notice.
Please refer back to this Service Notice for updates on this situation. We apologize for any inconvenience.
Solutions to continue printing:
Method 1:
Download the firmware update available for your affected printer model. You can find the firmware update by clicking on the printer model above.
FOLLOW THE STEPS BELOW TO COMPLETE THE FIRMWARE UPDATE:
After downloading the firmware update file to your computer, follow these steps to find instructions for how to update your printer’s firmware:
Update Procedure
Printer Update Utility is software for upgrading the printer firmware version.
Follow the steps below to update the firmware.
Items Required
Firmware Version Update Procedure
If an Ethernet cable or a USB cable for camera connection is connected to the printer, disconnect it.
For models with card slots, remove all the cards inserted in the card slots.
Important:
Note: Depending on your operating system, what you see in the operation window may differ.
Printer name: The name of the printer connected to the computer
Current software version: The firmware version of the connected printer
Update software version: The firmware version available for update at this time
Important:
Note:
When message appears in Step 3, check contents and click Quit.
This completes the firmware update.
When the update is complete, the printer turns off automatically. To use the printer, reconnect the power cable, and then turn the printer back on.
If using the printer over Wi-Fi, disconnect the USB cable. If using it with wired LAN, disconnect the USB cable, and then connect the Ethernet cable.
Note
Error Causes and Corrective Actions
Message |
Cause |
Corrective Action |
An error occurred during the printer function update. Since the update failed, the printer cannot be used in its current condition. Turn on the printer again, and then be sure to restart the utility. |
The printer was turned off or the USB cable was disconnected during the update. |
Click OK to exit Printer Update Utility. Turn off the printer, and then turn it back on after a few seconds. If the printer does not operate properly, it needs repair. |
The printer cannot be found. Make sure that the printer is not in the following state:
|
|
|
Method 2:
Disconnect the affected printer from the internet to continue to use the printer via USB cable connection.
FOLLOW THE STEPS BELOW TO DISCONNECT THE AFFECTED PRINTER FROM THE INTERNET AND CONNECT WITH A USB CABLE CONNECTION.
When the printer is wired or connected via Ethernet cable to the Internet:
When the printer is wirelessly connected to the Internet:
Method 3:
If available, connect the affected printer using the Access Point Mode (also known as Wireless Direct).
Please see the User Manual for steps to connect your printer model using Access Point Mode.