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Update Regarding On-Site Service Calls

 

July 8, 2020


As various regions and businesses in Canada begin to re-open, Canon Canada is ready to provide on-site technical support and service, aligning with our ongoing company ethos of providing exceptional customer service.


We understand that our customers depend on us to provide service in a safe, reliable and professional manner to ensure their businesses are able to re-open or remain operating, in an efficient and effective way.


We want to ensure that we are following all recommended procedures and protocols as advised by Canadian Governments and Public Health Agencies and working to ensure that the health and safety of our customers and our employees is our number one priority. Accordingly, we have revised the procedure for our Business System Solutions technicians for this gradual re-opening stage.


Protecting Customers and Technicians When Providing Service

  • We are responding to Emergency Calls (EMs), Installs, Service and Maintenance Calls as they are requested by customers. Click here to place an Online Service Request
  • We are happy to work with our customers to ensure that new COVID-19 health and safety protocols at respective customer sites will be followed when a Canon technician is called on-site. We ask that you send any guidelines, documents or forms ahead of time. Prior to arriving on site, technicians will call the customer to confirm the acceptance of the onsite service request and all the proper paperwork has been completed.
  • We ask that the space surrounding any device(s) being serviced has the appropriate physical distance from other people during the duration of the service call.
  • Technicians will have an increased inventory of supplies (gloves, masks, isopropyl alcohol, Kimwipes) as well as their own PPE while they are working.
  • Prior to working on the device, technicians will use the appropriate PPE and utilize isopropyl alcohol when wiping down any surfaces of the device that they may come in contact with to conduct their work on the device.
  • Upon completion of the work, technicians will again utilize isopropyl alcohol when wiping down the surfaces of the device that the technician came in contact with.
  • Once the work has been completed, we will follow a modified sign-off process and ask that technicians print the name of the on-site contact in their PDA to confirm completion.
  • Finally, technicians will wipe down their PDA and any other tools used during the service visit (as applicable) with isopropyl alcohol and dispose of Kimwipes/gloves accordingly, prior to leaving the customer site.

Thank you and please don't hesitate to contact us if you have any questions.


 

 

Update Regarding On-Site Service Calls

 

July 8, 2020


As various regions and businesses in Canada begin to re-open, Canon Canada is ready to provide on-site technical support and service, aligning with our ongoing company ethos of providing exceptional customer service.


We understand that our customers depend on us to provide service in a safe, reliable and professional manner to ensure their businesses are able to re-open or remain operating, in an efficient and effective way.


We want to ensure that we are following all recommended procedures and protocols as advised by Canadian Governments and Public Health Agencies and working to ensure that the health and safety of our customers and our employees is our number one priority. Accordingly, we have revised the procedure for our Business System Solutions technicians for this gradual re-opening stage.


Protecting Customers and Technicians When Providing Service

  • We are responding to Emergency Calls (EMs), Installs, Service and Maintenance Calls as they are requested by customers. Click here to place an Online Service Request.
  • We are happy to work with our customers to ensure that new COVID-19 health and safety protocols at respective customer sites will be followed when a Canon technician is called on-site. We ask that you send any guidelines, documents or forms ahead of time. Prior to arriving on site, technicians will call the customer to confirm the acceptance of the onsite service request and all the proper paperwork has been completed.
  • We ask that the space surrounding any device(s) being serviced has the appropriate physical distance from other people during the duration of the service call.
  • Technicians will have an increased inventory of supplies (gloves, masks, isopropyl alcohol, Kimwipes) as well as their own PPE while they are working.
  • Prior to working on the device, technicians will use the appropriate PPE and utilize isopropyl alcohol when wiping down any surfaces of the device that they may come in contact with to conduct their work on the device.
  • Upon completion of the work, technicians will again utilize isopropyl alcohol when wiping down the surfaces of the device that the technician came in contact with.
  • Once the work has been completed, we will follow a modified sign-off process and ask that technicians print the name of the on-site contact in their PDA to confirm completion.
  • Finally, technicians will wipe down their PDA and any other tools used during the service visit (as applicable) with isopropyl alcohol and dispose of Kimwipes/gloves accordingly, prior to leaving the customer site.

Thank you and please don't hesitate to contact us if you have any questions.